Terms of Service

Last Updated: 05-10-2023

These Terms of Service ("Terms") govern your use of the HellCracks website (the "Site") and any products or services offered on or through the Site. Please read these Terms carefully before using the Site.

1. Acceptance of Terms

By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use the Site.

2. Use of the Site

  • You must be at least 18 years old to use the Site.
  • You may not use the Site for any unlawful purpose.
  • You agree not to reproduce, distribute, or modify any content from the Site without our written consent.

3. Products and Services

  • All products and services offered on the Site are subject to availability.
  • We reserve the right to change product prices, descriptions, and availability without notice.

4. Disclaimers

  • The information on the Site is for general informational purposes only.
  • We do not guarantee the accuracy or completeness of any information on the Site.

5. Limitation of Liability

  • We are not liable for any direct, indirect, or consequential damages arising from your use of the Site or any products or services obtained through the Site.

6. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom.

7. Changes to Terms

We reserve the right to update or modify these Terms at any time. The date of the last update will be displayed at the top of this page.

8. Contact Us

If you have any questions or concerns about these Terms, please contact us at contact@hellcracks.com.

9. Free Prize Draw and Product Liability

9.1. Our free prize draw is a token of appreciation to welcome new customers to our platform. Please note that any products offered as free prizes carry no warranty, repair, or replacement guarantees, except under specific conditions as outlined below.

9.2. Warranty and Return Policy:

9.2.1. In the event that you encounter an issue with the free product received, we request that you report the issue to us within 24 hours of receiving the item.

9.2.2. If you do experience a problem with the product within the stipulated 24-hour timeframe, you may be eligible for a resolution, subject to our discretion.

9.2.3. Upon reporting an issue, we reserve the right to request you to return the unit to us at your own expense for further evaluation and potential resolution.

9.2.4. Once we receive the returned product, we will assess the reported issue and determine whether it qualifies for repair or replacement.

9.2.5. If we find the reported issue to be valid, we will either repair the product or provide you with a new unit, based on our sole discretion.

9.2.6. Please note that any decisions regarding repairs or replacements are at our discretion, and we reserve the right to make the final determination based on the specific circumstances.

By participating in our free prize draw and accepting any free products, you agree to abide by these terms and conditions. We appreciate your understanding and cooperation in this matter.

These terms and conditions outline the limited liability and specific procedures for addressing issues with free prize products. We recommend that all customers carefully review these terms before participating in the free prize draw or accepting any free products.