F.A.Q

Is there a way to control fans according to internal temps? (connect them to MB case_fan controls)?

There are various types of computer LED fans, each serving different functions. The HCS255 and HCS195 series comes equipped with preinstalled RGB fans featuring a 4-pin SM connector, and  Additionally, the master fan includes an extra Reset connector. It's important to note that this fan lacks PWM functionality, and we do not recommend the use of any adapters. LED control can be managed conveniently through the top RGB button.

How to claim the free Prize?

  1. It is mandatory to capture a clear and legible "photograph" of your "invoice" for verification purposes.
  2. You are required to provide the accurate "serial number" of the product to proceed with the verification process.
  3. Provide 3 photos of your system at least with high resolutions.
  4. Once you have obtained the necessary documentation, kindly send the aforementioned details to contact@hellcracks.com. Upon verification, we will issue a unique discount code specifically applicable to this item,'s total value.
  5. Once you've obtained your unique discount code, you can proceed to place an order for the desired item. During the initial step of your order, please locate and click on "ADD COUPON" located on the right-hand side. Subsequently, enter your unique code in the designated field. Upon doing so, you should immediately observe the applied discount reflected in your order total.

Does this product come with the front intake fans and the rear exhaust fan?

These are the preinstalled fans and their functions. Keep in mind that each model comes with different specifications and preinstalled fans, so there may be variations for your reference. The actual product may sometimes differ.
  • Front fan: Intake (draws cold air from outside into the case)
  • Rear fan: Intake (expels warm air from inside the case to the outside)
  • Top Fan: Intake (dispels warm air from inside the case to the outside)
  • Bottom Fan: Exhaust (draws cold air from outside into the case)

The connector of the 3 built-in fans.

For the 4-pin SM connector RGB preinstalled fans, here are the details:
  1. Master Fan:
    • 1x SATA: Connects to your PSU SATA cable.
    • 1x Reset: Connects to your I/O reset 2-pin OR RGB button's connector (depending on each case and brand).
    • 1x 4-pin Male: This can be used to daisy chain to the next fan (referred to as the 'Slave fan').
  2. Slave Fans:
    • You should have more than 1 Slave fan, each equipped with:
      • 1x 4-pin Male: Connects to the Master fan's 4-pin Male connector.
      • 1x 4-pin Female: Connects to the next Slave fan's 4-pin Female connector.
  3. You can continue connecting the subsequent fans, but please note that the maximum number of fans you can daisy chain is 6 in total. This limitation is due to the SATA power output constraints."


Is the RGB fans in the case have a molex cable or a sata cable?

It is SATA cable

What are the psu dimensions for the HCS225 Case?


In reference to the Power Supply Unit (PSU) query, it is essential to note that all PSUs should adhere to the ATX standard. However, certain PSU manufacturers extend the length, primarily in cases where higher wattage necessitates a larger PCB board. Consequently, the width and height dimensions remain fixed, with the variable factor being the length.
For a visual representation, please consult the product image of the HCS255 via the provided link. The PSU length in this case ranges from 175mm to 340mm (please note that this measurement is without the HDD tray). Your specific requirements and constraints may vary, and we encourage you to review the linked information thoroughly.

I have a pc in a HCS195 case. How do I remove the front panel to clean the fans and so on?

What are the dimensions of the HellCrack HCS195V2 Midi PC Case?

370 (L) x 208(W) x 445(H) mm

I need gamer level cooling but don't want LEDs on fans. Can yours be turned off?

Yes, you can turn it off by clicking either the top RGB button or the Reset button, depending on the specific case you are using.

ARGB Fan

There is no universal standard for the definition of LED fan specifications, which can be a bit confusing. At times, even we may not have complete clarity on certain aspects. Therefore, we will attempt to provide an explanation based on our understanding.
ARGB (Addressable RGB): It typically involves a 5V 3-pin connector that can be connected to your motherboard. Ensure that your motherboard features a 5V 3-pin ARGB socket.
Connecting ARGB Fan to SYNC ARGB Motherboard: You have a few options:
  1. Direct Connect:
    • Connect your ARGB fan directly to the SYNC ARGB motherboard. However, this method might lack sufficient 5V 3-pin sockets on your motherboard for other ARGB devices.
  2. Fan Hub:
    • Utilize an ARGB SYNC fan hub to which you can connect all your ARGB devices. The hub acts as a communication bridge between the motherboard and all your ARGB components. Common issues include:
      • a. Each brand having its own connector for fans and fan hubs.
      • b. Difficulty in finding replacements if one ARGB device is faulty, often requiring you to stick with the same brand at potentially higher costs.
      • c. Low compatibility, limiting the use of other brands' products even if they offer better design, performance, or pricing.
  3. Daisy Chain:
    • The master fan comes with 1x SCC (Sync Combo Connector) 5V 3-pin male & female connector and 1x SATA.
    • The slave fan comes with 1x SCC.
    • Daisy chain the ARGB fans.

How to Claim ?

  1. For purchases from our website, provide a clear photograph of the Sales Order Number for verification. For purchases not made on our website, provide a clear photograph of the invoice for verification.
  2. If the product wasn't ordered from our website, provide the accurate serial number for verification, unless the purchase was made directly through our website.
  3. Provide 3 photos of your system at least with high resolutions.
  4. Please follow our Facebook page, and we will send you the code and procedures. This ensures that you receive the information, as many emails are blocked by either your or our firewall.
  5. Once you have obtained the necessary documentation, kindly send the aforementioned details to contact@hellcracks.com. Upon verification, we will issue a unique discount code specifically applicable to this item, priced at £39.99 as an example.
  6. Once you've obtained your unique discount code, you can proceed to place an order for the desired item. During the initial step of your order, please locate and click on "ADD COUPON" located on the right-hand side. Subsequently, enter your unique code in the designated field. Upon doing so, you should immediately observe the applied discount reflected in your order total.

Free Prize Claim Procedures

  1. Click on "STORE - PRIZE CLAIM" and select the item you wish to claim.
  2. Review the product you want to claim and double-check the product title to ensure it matches your selection.
  3. Prepare a legible photograph of your invoice.
  4. Have the serial number of the product you purchased ready.
  5. Send the above details, along with the item you wish to claim, to contact@hellcracks.com.
  6. HellCrack.com will promptly provide you with a unique code.
  7. Once you receive the code from us, visit our website.
  8. Click on "STORE."
  9. From the drop-down menu, choose either the "Free" icon or "PRIZE CLAIM."
  10. Select the original item you intended to claim. If you've changed your selection, please contact us for a new COUPON CODE, as each code is specific to the product and customer.
  11. Click "ADD TO CART."
  12. Proceed to "MAKE AN ORDER."
  13. Look for "ADD COUPON" on the right-hand side of the page, located under the Total.
  14. Click "ADD COUPON."
  15. Enter the code we provided; you should see the discount applied.
  16. Click "SAVE AND CONTINUE," which will take you to the 2nd stage, "Delivery Options."
  17. Continue following the subsequent processes until you've successfully completed your order.

Free Prize Claim Qualification

  1. This promotion is exclusively available to customers with a valid UK address.
  2. The limited quantity promotion operates on a "first-come, first-served" basis.
  3. We reserve the right to determine whether or not to provide you with the discount code, based on our own discretion.

Is the promotion limited to purchases made exclusively on your website, or are purchases from Amazon also eligible for the promotion?

The promotion is not limited to purchases made on our website; it extends to products purchased on Amazon as well. There are no restrictions based on the purchase platform, and customers can still claim the free prize regardless of where the product was bought.

If a purchase is made through Amazon, will the screen be shipped together with the case?

No, the screen will not be shipped with the case. For specific details, please refer to the terms and conditions outlined for each prize claim.

Do I need to contact you via email to receive the claim code and then visit your website to claim the offer?

Yes, you are required to provide all necessary information via email to receive the claim code. Subsequently, you will need to visit our website to complete the claim process.

Is there a limit on the number of claims a customer can make?

Generally, there is no limit on the number of claims. However, we reserve the right to issue free prize claim codes, and customers are encouraged to review our terms and conditions for more details.

I need to change the case for multiple PCs. Is the offer limited to one per customer?

Yes, the offer is limited to one per customer.

Can I buy multiple cases to receive multiple screens?

No, we will not provide more than one code per person. Our intention is to offer this promotion to benefit individual customers rather than catering to bulk purchases for business purposes. Customers are encouraged to visit our website for prize claims, ensuring that all details and paperwork are correct and genuine.